Commuter Benefit Information: COVID-19 Updates and Policies

  Important! This information is updated routinely. Please be sure to refresh your browser or clear your cache to be sure you are seeing the latest information.

Returns and Cancellations:

Most Transit Agency return policies have reverted pre COVID-19 guidelines. Please make sure you plan accordingly. We strongly suggest confirming the return policy for your product type before sending it back to us. If a return cannot be accepted, we will not be able to process a credit or re-send the product. Please note: all returns are subject to review and will be processed within 60-90 days of receipt.

Benefit Months Expected credit timeline (60-90 Days)
March Completed
April Completed
May September 1st
June October 1st
July November 1st
August December 1st
September January 1st

Upcoming benefit months:
As we look forward to the upcoming benefit months, Transit Agency return policies are reverting back to pre COVID-19 standards so it’s important you plan accordingly. Please reference this link to find out about the product return policy specific to your Transit Agency product.

Important Note: You can change your product to our prepaid card as an alternative product to your transit pass. Funds on the card do not expire and can be used at any time. Check with your HR Administrator to see if this option is available.

Returning Your Pass – Best Practices:

Although the return policies for specific transit agencies are not set by Edenred Commuter Benefits, we are doing our best to provide you with the latest information as it comes in. Please visit this link for information on transit agency return policies. Please Note: It is always best to reach out to your specific transit agency for the latest updates.

We recommend members return their passes with the most extreme caution using tracking with USPS as we will not be liable for a returned pass lost in the mail. FedEx and UPS do not deliver to PO Boxes.

Please Note: Package Pickup by USPS is an easy, convenient way to ship qualifying packages. Just submit your request online at www.usps.com/pickup and your letter carrier will pick up the packages during their normal delivery time. This service is free of charge, regardless of the number of packages you are sending. Whether it is a one-time event or multiple shipments, you can plan your pickup schedule up to three months in the future. Visit www.usps.com/pickup for additional information or to schedule a pickup now.

Please include the following with your return:

  • Your original fulfillment letter or reference number
  • Returned pass
  • Completed Refund Claim Form

Attn: Customer Service‐ Refunds
PO Box 540515
Waltham, MA 02454